Thor quality complaint

EV2 wrote:

Coronadoron wrote:
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I’m very disappointed that Mercedes would allow such a poor quality product to be installed in their very high quality chassis. Shoppers, beware of Thor!

Although I sympathize with owners of all brands that have this condition from the inferior product of furniture construction, I am at a loss to understand the reference to the Mercedes control of the couch. If you wish to purchase a motor vehicle chassis of any brand and tie a chicken in a crate on it, no one is going to prevent you from doing so.

Chicken in a crate, that's a good one. I also agree with your statement. The MB truck/chassis is delivered to Thor then they do their magic. My rear slide on my Itasca Cambria stopped coming out, it's not Ford's fault.
IF though the builders knew that certain materials were defective then some type of consideration should come into play. They won't just come
out an offer to change out products without being pushed. You have to become noticed. phone calls, e mails, photos sent to everyone and anyone in the company is a good way to start. Customer service reps are those people that are trained to say no. Keep after them.