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lordnorth's avatar
lordnorth
Explorer
Jan 05, 2016

Tractor Supply: Pain in the.... Propane Problems

Please Note: The situation has been resolved. Please see my follow-up on page 5 for the outcome!

Can anyone help me out?

My local Tractor Supply (York, PA) is being a pain the ***. They absolutely REFUSE to fill my propane tanks on my RV. They claim that the company policy is that they will not fill any tanks that are not removed from a vehicle. I get it...IF your tanks can BE removed they have to be, but on a Class A, permanently mounted, how would you ever fill your tanks if you had to remove them (What? The tanks are empty so you have to go buy another RV?)

Even the Tractor Supply website says they fill RV tanks. There is certainly not a local law that prohibits filling tanks... I can get it done at the Agway down the street, its just about twice the cost though.

Does anyone know how I can talk some sense into this store manager?

I called the 800 number tonight and the person said the District Manager would contact me... We'll see about that.. but hoping for something in the meantime.

Thanks!
Chris

53 Replies

  • How exactly am I being a pain in the arse when the Tractor Supply website says:

    "We fill tanks up to 100 lb. (25 gal.), including for RV tanks" (http://www.tractorsupply.com/tsc/product/propane-refill-by-the-gallon)

    Darsben... Do you understand how Class A RV tanks work? It's not that I WON'T take the tank off... it is PERMANENTLY mounted. It CAN'T be taken off. I really don't think they would remove a permanently mounted tank no matter how nicely I asked them.

    But I thank you for your helpful suggestions all the same.
  • I have filled our Class A at several TSC stores, and have had no problems. Your local store manager may have some problem that you are not aware of. Go somewhere else.
  • It is their policy, It is their propane.
    Take the tanks off the trailer
    THEIR HOUSE THEIR RULES.
    Flying J has rules about what they fill and how.
    My feeling is you are the pain in the arse.
    Quit messing around and either follow their procedures or take your business elsewhere.
    If you cannot remove it because you are disabled or frail I bet if asked nicely they will help you.
    But since you went over the managers head I think you now have no friends at that TSC