wnytaxman;
The biggest issue's are: 1) Per the sales contract a number of items were written up on sales contract to be repaired or replaced, by the agreed time of delivery. That has not happened, and I am still waiting for them to honor thier agreement. 2) Per sales contract the coach was supposed to be gone over by thier service garage ie; oil and filter change, all other filters to be changed(air,fuel,water)repair the exhaust system. Check entire motor transmission/ driveline. 3) to inspect tires, check for defective/expired tires. 4) inspect coach and issue NYS inspection certifcate. the only thing that was done by time of delivery was an inspection.
We took the coach on good faith, with expectations that the dealer would honor his argreement. I've called many times leaving many voicemails, with no return calls. I've emailed them requests for updates as to when they will perform repairs, with no replys.
The DW and I took our new MH out on a 550 mile round robin, not exeeding the double nickle and went thru 120 gals. of fuel. Upon returning home I called and left messages(no response) fianlly took the MH into a cummins dealer to find that the filters were oem(it's a 2000 model yr)meaning that they never were changed. That's one of the reasons for the bad fuel mileage, another was due to a leaking fuel line,it was spraying fuel all over the top of the motor. 4 out of 6 tires are well past thier expiration date. This was relayed to me by cummins dealer after I explained all that was supposed to be done by the dealer. In short everything they claim is false, every promise they made has been broken.
It almost sounds in your last post that your in the business yourself. If you treat your customers this way, then I hope that someone would put the word out.
There has been many complaints filed by many people, they must have a reason for posting them, 21 in 12 mos. at the BBB site alone, an average of almost 2 per month. Send me a personal message and I'll produce documentation of the bogus work they claimed to have done, and documetation of repairs priced out to make the MH safe. Currently I'm looking at over $4,000.00 in repairs not including tire replacement to make it safe to operate. as far as the complaints just google albany rv / rvone compalints and you'll find many sites that people have voice thier conplaints
Again don't buy from Albany RV