UGH, UMMMMMMM NOT A HAPPY CAMPER
Good morning to all. Took the Chateau to my dealer Tuesday for some warranty work done. When the Chateau left the factory, the duct from the furnace to the bedroom was not installed. The duct was layi...
Forum Discussion
woodworker414 wrote:
Hi j-d. yep, negative, for sure. I remember when going to school, business class, many many years ago. That a happy customer will tell maybe 5 people of their experience but that a UNHAPPY person will tell maybe 15 of their experience. Well I will probably tell 150 people.
Joe Girard wrote a book saying that on average, a person has 250 friends... and when happy, a person might mention to 1-2 people. When ticked off, all 250 will know.
