Forum Discussion
Effy
Jun 10, 2014Explorer II
Gjac wrote:chuckftboy wrote:This is the best answer yet regardless of legal responsibility. Thor should have step up to the plate and called the dealer to replace the customers batteries, and worked out the details later. Isn't that what Bob Tiffin would do? If they won't take care of a $100 battery what else won't they take care of when the customer has a bigger problem?
Thor should have authorized the battery replacement and then worked it out with the dealer. A couple of batteries wouldn't cost them very much and the OP shouldn't have had to spend his money to fix the problem. The bad will they create by refusing warranty far out weighs the price of 2 batteries.
Wrong! Bad answer. If a manufacturer allowed themselves to cover non-warranty, or more to the point, dealer screw ups, they'd be broke. Accountability sits with who screwed up. The dealer. I am sure the batteries left Elkhart just fine. It's irritating when folks want to call it shoddy manufacturer work. This is all dealer. Period.
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