Unhappy with Thor ACE 30.1 & RV Solutions
In May 2014 I purchased a new Thor ACE 30.1 from RV Solutions in San Diego. Had a solar system installed. When I went to pick it up, the couch was plugged in, which I thought odd because of the sola...
Forum Discussion
lillitaly wrote:
Ok it is Tuesday, Sherly Sylvia from Thor called me this morning and wanted to know about the battery problem. She was extremely helpful and told me they would cover the cost of the batteries. She did say that the dealer is supposed to maintain the batteries, which in this case they clearly did not. Sherly even went so far as to contact the local dealer where it is being serviced to have the roof inspected for leaks. Although my first contact with Thor wasn't what I expected, the follow-up by them was awesome and I am happy. Still think RV Solutions should have dealt with this problem.
John Cardillo
Glad to hear that. I'm not sure what motivates some of the gripes above because I've found Thor's customer service to be some of the best I've ever encountered. I was about to suggest that you call your concierge (Thor appoints one for each unit) and ask for help. Sounds like the issue got to the concierge on its own.
Good luck and enjoy your ACE. We've had ours for a couple years and it's great.
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