Very disappoined with Directv
Today i lost faith in Dtv. I have been their customer for 17 years my subscrition includes a lot and is over 200 bucks a month expensive. I loved the fact that when i traveled i would bring my genie a...
Forum Discussion
I fail to see a problem here with DTV other than you got a surly tech.
What I do is change my 'Service Address' only when necessary as evidenced by what's on the screen after dish deployment. So I seldom need to change on a daily basis.
Plus I pay $15 per month for the major networks so I always have the Pacific coast network feeds. Then when I contact DTV about changing my service address, I always use the online 'Chat' feature. Never have to call on the phone.
Some of the issues I've run into:
1) Tech will not tell me s/he cannot find the RV park address or Zip in their search system because of politeness. And as a result, they do not change it. This is annoying, but you can tell fairly quickly. So I have to connect later with a different tech. I've learned to use a different but nearby Zip code in that situation. Works every time.
2) Always ask for confirmation that they are changing my Service Address ONLY as one time, somehow, they changed my billing address. Didn't notice for several months, my CC wouldn't take that incorrect addy so I was behind. Went ahead and paid it off, than forced them to refund the $5/mo they charged for late charges. Around 5 months (no, I didn't notice I wasn't being charged).
3) Always get a copy of the 'chat'. See #2.
4) Patience is a virtue. If you're having a problem, ask for a supervisor.
5) I did once get a tech trying to tell me I was changing my service address too often. I immediately asked for a supervisor. Super didn't think it was a problem. Changed it in seconds.
6) Sometimes *I* have screwed up and forgotten to edit 'My Channels' after the local channels have been changed. This often means the new channels don't all show up when pressing 'Guide' on the remote. Minor issue fixed by editing the 'My Channels' list.
What I do is change my 'Service Address' only when necessary as evidenced by what's on the screen after dish deployment. So I seldom need to change on a daily basis.
Plus I pay $15 per month for the major networks so I always have the Pacific coast network feeds. Then when I contact DTV about changing my service address, I always use the online 'Chat' feature. Never have to call on the phone.
Some of the issues I've run into:
1) Tech will not tell me s/he cannot find the RV park address or Zip in their search system because of politeness. And as a result, they do not change it. This is annoying, but you can tell fairly quickly. So I have to connect later with a different tech. I've learned to use a different but nearby Zip code in that situation. Works every time.
2) Always ask for confirmation that they are changing my Service Address ONLY as one time, somehow, they changed my billing address. Didn't notice for several months, my CC wouldn't take that incorrect addy so I was behind. Went ahead and paid it off, than forced them to refund the $5/mo they charged for late charges. Around 5 months (no, I didn't notice I wasn't being charged).
3) Always get a copy of the 'chat'. See #2.
4) Patience is a virtue. If you're having a problem, ask for a supervisor.
5) I did once get a tech trying to tell me I was changing my service address too often. I immediately asked for a supervisor. Super didn't think it was a problem. Changed it in seconds.
6) Sometimes *I* have screwed up and forgotten to edit 'My Channels' after the local channels have been changed. This often means the new channels don't all show up when pressing 'Guide' on the remote. Minor issue fixed by editing the 'My Channels' list.
