Warranty Work - How long is too long
Hi all, Well after our initial voyage in our '14 Fleetwood Storm I put it back into the dealer for a punch list of issues to be resolved. It's been a week and I called to check in.. The dealer s...
Forum Discussion
1. YES, almost all OEM's require Prior auth AND Pics of the items. BUT, that should NOT take more than a few days if the dealer has a competent Warranty administrator.
2. Regardless, probably NONE of your items keep you from using the RV.
3. Have them make the repairs that they can do with parts on hand, then pick up your RV and use or modify the things you want to do.
4. Then, when the SOP (special order parts) come in, schedule your return visit for the repair.
5. It is TOO early to start the "I want a warranty extension" cry.
6. How many items need resolved? YOU should have known how many because you are the one that told them the items. 99% of warranty items take less than a few minutes for each item.
7. IF you leave it when it can be used, that is YOUR fault, not the dealer or OEM. We advise customers if the unit can be used and make notations on the paperwork that the customer was so advised. Some OEM's REQUIRE that also, to prevent the customer from complaining or suing later on for loss of the RV due to in the shop. There is a BIG difference between legitimate down time due to a malfunction where the RV cannot be used versus the customer does NOT want to pick it up and use the dealer as a storage facility. If you say, I will NOT pick up till all items are fixed, THAT is notated too, for future protection for the dealer and the OEM.
8. LAST, I know of NO dealer than will give out loaners, when the RV can be used while awaiting parts or repair. Doug
2. Regardless, probably NONE of your items keep you from using the RV.
3. Have them make the repairs that they can do with parts on hand, then pick up your RV and use or modify the things you want to do.
4. Then, when the SOP (special order parts) come in, schedule your return visit for the repair.
5. It is TOO early to start the "I want a warranty extension" cry.
6. How many items need resolved? YOU should have known how many because you are the one that told them the items. 99% of warranty items take less than a few minutes for each item.
7. IF you leave it when it can be used, that is YOUR fault, not the dealer or OEM. We advise customers if the unit can be used and make notations on the paperwork that the customer was so advised. Some OEM's REQUIRE that also, to prevent the customer from complaining or suing later on for loss of the RV due to in the shop. There is a BIG difference between legitimate down time due to a malfunction where the RV cannot be used versus the customer does NOT want to pick it up and use the dealer as a storage facility. If you say, I will NOT pick up till all items are fixed, THAT is notated too, for future protection for the dealer and the OEM.
8. LAST, I know of NO dealer than will give out loaners, when the RV can be used while awaiting parts or repair. Doug
