Gjac and I are 99% on the same page, although I would add one thing that seems very prevalent in manufacturing today. It really falls completely on upper management failure to properly train their employes. Most view training from an operational point of view, rather than a product producing view. There is a tendency to train employes to "push a certain button" 175 time per hour, rather than training them to understand the whole process and how that particular job integrates into producing a functional piece of equipment. If it was engrained into the employes heads the concept of producing a functional product, less mistakes would be made, and error/issues would be caught on the production floor, rather than in QC. Employes are trained with blinders on, so their focus is very narrow to their individual job, rather than how their job integrates into the big picture. The reason there appears to be a lack pride in workmanship is that without the view of the over all product, there is no foundation for defining workmanship. Small companies tend to have a better handle on this kind of stuff than larger companies, because in the larger companies, the big picture just gets lost.