Winnebago Adventurer Roof issues

rgatijnet1 wrote:
Unfortunately the maintenance on the roof is mentioned in your owner's manual. It mentions that it needs to be inspected regularly to maintain the seal.
For this reason your insurance company can back out just like they would if you let the oil go low on your engine.
This was a known issue and I'm sure that it is not the first time that the insurance company has dealt with, and rejected, paying for repairs caused by lack of maintenance.
Naturally the insurance company will claim that any receptionist(you did not speak to an adjuster) is not authorized to tell you what you can or cannot do.
This is a Winnebago design fault and let the buyer beware because even if YOU, as an owner, perform maintenance checks on a regular basis, like many do, they still may deny any warranty issues unless you have written documentation that the service was performed according to their standards.

I imagine the company will use such an excuse. But considering the "receptionist" (Or whatever the actual the job title) works for the insurance company, said employer is responsible for the receptionist's workplace behavior. If the company feels the employee is not authorized to tell the insured what to do or not do, then the employer must train their employee not to do so. If the employee is undertrained or errs, one might easily argue the employer is responsible. Worth asking the state insurance commissioner...