For a relatively short time we had a Penzey's in NYC. It was in the Grand Central Station food market which is a wondrous place to visit should you ever be in the area. In the past they've had a German mostly pork butcher, fishmonger, French food takeout (they made beef bourguignon sooo good I've been tempted to say I made it :D) and of course, Penzey's. The problem is the rent is probably a buttkicker since every 2 years or so a stall I've fallen in love with disappears.
I've heard of Penzey's for years via 'net acquaintances so when it opened here, ran down, inhaled the air and slapped some plastic down.
Very worthy. Very fresh. Knowledgeable staff.
One day they *poofed* from the locale so I went online to order Indian spices instead of taking the subway to Queens. Found a place called The Spice House, who guaranteed me delivery in 1 business day (I was already in the middle of cooking) and it's been a great relationship ever since. When I call every 6 months or so they run through my past orders to make sure my inventory is complete and I'm not out of say whole nutmegs. Actually I was......oops. When I embark on learning a new cuisine they suggest alternate spices/herbs even if it means less money to them.
Yeah but here's the kicker: the business is owned by a Penzey daughter and her husband! When you know spices guess it's in your blood.
The Spice House is located in Chicago and only has 2 locales that are both nearby. They don't offer freebies like mugs but do use herbs and spices as packing materiel: bay leaves and cinnamon sticks.
Here's their business website:
http://www.thespicehouse.com/So keep them in mind if Penzey's isn't near or hasn't what you want available. I like both businesses:).