1. Received this email approximately 3 weeks ago and have yet to receive the promise... I would rather they just ignored me instead of blowing me off with a broken promise. Here is the contents of the email..."We are very sorry for the delay in responding to your post on RV.net regarding your experience at our Robertsdale location. When reading that you had sent an earlier communication, we went back to try and locate this but we were not successful. This communication has now been forwarded to our regional management team for follow up. We would also like to assure you that your experience is not a reflection of our company's overall operating practices. Because you are a valued customer, please send us your mailing address as we would like to send you a merchandise certificate which we hope will help in some small way, to offset any inconvenience caused you due to the recall. Please send your mailing address to Jsewell@campingworld.com. This certificate may be used to purchase merchandise at any of our retail locations or it may be mailed in along with an order to our Catalog Order Department."Thank you for your time. Jean Sewell Manager Camping World Customer Care

Why would a 21st century company have to snail-mail a gift certificate to you? I had problems with a local company and they just emailed a gift certificate with a bar code on it. Worked perfectly.

I guess it goes without saying that you did send them your address, so it seems strange that you haven't gotten the G/C. Have you inquired of the person that sent you that E-mail what the deal is?Also:Is this the previous thread you started? If so, it looks like someone's responding in that one...you might post again there.Honda Generator Recall Work?

wski wrote:1. Received this email approximately 3 weeks ago and have yet to receive the promise... I would rather they just ignored me instead of blowing me off with a broken promise. Here is the contents of the email..."We are very sorry for the delay in responding to your post on RV.net regarding your experience at our Robertsdale location. When reading that you had sent an earlier communication, we went back to try and locate this but we were not successful. This communication has now been forwarded to our regional management team for follow up. We would also like to assure you that your experience is not a reflection of our company's overall operating practices. Because you are a valued customer, please send us your mailing address as we would like to send you a merchandise certificate which we hope will help in some small way, to offset any inconvenience caused you due to the recall. Please send your mailing address to Jsewell@campingworld.com. This certificate may be used to purchase merchandise at any of our retail locations or it may be mailed in along with an order to our Catalog Order Department."Thank you for your time. Jean Sewell Manager Camping World Customer CareAs soon as they refer to the 'regional management team', that's when I know no answer or resolution is forthcoming without any follow-up on my part. Canned answers only work on those with no service industry experience.

Since there are nothing but negative whiners here including the OP, I'll just take the certificate and you all can get back to complaining.

Maybe I missed it, but I did not see any "promise", only a statement. Did I miss it?

Another broken promise from Camping World | Good Sam Community

johnrbd
Explorer
Jun 29, 2013
Maybe I missed it, but I did not see any "promise", only a statement. Did I miss it?
SCVJeff
Explorer
Jun 29, 2013
Since there are nothing but negative whiners here including the OP, I'll just take the certificate and you all can get back to complaining.
paulsang
Explorer
Jun 29, 2013
wski wrote:
1. Received this email approximately 3 weeks ago and have yet to receive the promise... I would rather they just ignored me instead of blowing me off with a broken promise. Here is the contents of the email...

"We are very sorry for the delay in responding to your post on RV.net regarding your experience at our Robertsdale location. When reading that you had sent an earlier communication, we went back to try and locate this but we were not successful. This communication has now been forwarded to our regional management team for follow up. We would also like to assure you that your experience is not a reflection of our company's overall operating practices.

Because you are a valued customer, please send us your mailing address as we would like to send you a merchandise certificate which we hope will help in some small way, to offset any inconvenience caused you due to the recall. Please send your mailing address to Jsewell@campingworld.com.

This certificate may be used to purchase merchandise at any of our retail locations or it may be mailed in along with an order to our Catalog Order Department."

Thank you for your time.

Jean Sewell
Manager
Camping World Customer Care

As soon as they refer to the 'regional management team', that's when I know no answer or resolution is forthcoming without any follow-up on my part. Canned answers only work on those with no service industry experience.
Francesca_Knowl
Explorer
Jun 29, 2013
I guess it goes without saying that you did send them your address, so it seems strange that you haven't gotten the G/C. Have you inquired of the person that sent you that E-mail what the deal is?

Also:
Is this the previous thread you started? If so, it looks like someone's responding in that one...you might post again there.
Honda Generator Recall Work?
ScottG
Nomad
Jun 29, 2013
Why would a 21st century company have to snail-mail a gift certificate to you? I had problems with a local company and they just emailed a gift certificate with a bar code on it. Worked perfectly.

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