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rjr6150's avatar
rjr6150
Explorer
Mar 30, 2014

Another non returned phone call

Called Longmont CO. on Friday to check stock and request two items be placed on hold for will call. First off took forever for the receptionist to answer the phone she then transferred me to parts spoke with a Kenny I believe his name was gave him the ski numbers for the two items and asked about holding for me till Monday as we live 180 miles away and were going to be in the area for a grandson fix.

First off he was unable to determine if they had stock and indicated would check and call me back. Then when I asked about the hold this totally threw him didn't see to know or understand anything about this concept. Fast forwards to today no call back or response from the store. I now understand why many customers are so frustrated with Camping World.

In my 21 years with Cabela's our customer at always came first and were taken care of. Believe Camping World could take some cues from Cabela's.
  • rjr6150's avatar
    rjr6150
    Explorer
    Apr 01, 2014
    Received a phone call this am from the Longmont store. All items are in stock and will be placed in will call for pickup.

    After explaining how their call system works I understand the error. When I called in the Longmont store system was backed up with calls. Their system automatically reroutes the call to one of their call centers and this operator picks up the call. Mine ended up in Indiana. Unfortunately my rep never sent the message to Longmont.

    Thanks again Camping World for the follow through we can all make mistakes it's how you correct them that matters.

    A satisfied customer
  • Seattle_Lion's avatar
    Seattle_Lion
    Explorer
    Mar 31, 2014
    When they said that to me here, I was called within the hour by CW senior managers, and finally by the store manager. Things were resolved exactly as Marcus promised. We are getting our install Tuesday. We delayed it due to some fixes by our dealer. I am a very satisfied customer.
  • MrVan's avatar
    MrVan
    Explorer
    Mar 31, 2014
    When we had damage done to out 5th wheel due to a tire blowout we obtained three quotes for the repairs for the insurance company. Camping World's quote was three times that of the lowest bid repairing stuff than had not been damaged.
  • The_Texan's avatar
    The_Texan
    Explorer
    Mar 31, 2014
    cmarq wrote:
    I see a lot of complaints about camping world and a administrator always says they have forwarded the info and someone will contact you. I never see any comments as to: did they?
    Sent you a PM
  • rjr6150's avatar
    rjr6150
    Explorer
    Mar 30, 2014
    Good Sam Care Team wrote:
    Hello rjr6150,

    I have forwarded your information to the parties responsible for that area and someone should be in contact with you shortly.


    Ryan
    Marcus' Rapid Response Team
    goodsamcs@goodsamfamily.com


    Ryan
    Thanks for the prompt response looking forward to hearing from the store.
  • cmarq's avatar
    cmarq
    Explorer
    Mar 30, 2014
    I see a lot of complaints about camping world and a administrator always says they have forwarded the info and someone will contact you. I never see any comments as to: did they?
  • Good_Sam_Care_T's avatar
    Good_Sam_Care_T
    Explorer
    Mar 30, 2014
    Hello rjr6150,

    I have forwarded your information to the parties responsible for that area and someone should be in contact with you shortly.


    Ryan
    Marcus' Rapid Response Team
    goodsamcs@goodsamfamily.com
  • The_Texan's avatar
    The_Texan
    Explorer
    Mar 30, 2014
    rjr6150 wrote:


    In my 21 years with Cabela's our customer at always came first and were taken care of. Believe Camping World could take some cues from Cabela's.
    Amen.....I, like many others will drive past CW to another source, because of their inept help and poor customer service. The reason we continually patronize Cabela's is their outstanding customer service and knowledgeable associates, even if their price may be slightly higher.

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