Buying from Camping World is awful

Hello deprived,

If you can, please send us your order#, contact info, and I can look into this for you. I appreciate your time. Please have a wonderful day.

Thank You,
Glenn, Rapid Response Coordinator.

so cancel your credit card.

deprived wrote:
I purchased a shower surround from Campingworld's web-site last Saturday. By Tuesday I had heard nothing from CW - not even a tracking number. Nothing. So I ordered the same item off of Amazon and it's going to be here this Saturday. Boom. That's how you do business, kids.

Then I called Campingworld's customer service to cancel the order. Here's the thing: my order hasn't even shipped yet. It's still in a warehouse somewhere but they won't let me cancel my order.

To sum up : Nearly a week later my item is still sitting there, unshipped, and I want to cancel the order but they're going to send it to me anyway. If it was in-transit, I could understand.

You guys are the worst.

hahaha... yeah, their online store operates as if it were from the 1990s. I will never buy another item from their online store again. I use it as a "catalog" to see if they have something and read up on it. Then I'll buy it off amazon and have it 2 days later with free shipping, or overnighted for somewhere around four bucks.

Send an email to The Profit. He can fix any one's business, so he should be able to fix his own business!!!

Hello deprived,

I still have not received you PM. I would like to look into this right away and see if we can cancel it here. Please let me know if you do not need further assistance. I do appreciate your time.

Thank You,
Glenn, Rapid Response Coordinator.

Why do people keep buying from CW I quit when I ordered a water hose that was on sale and shipping was almost the same as the cost of the hose. There are so many other places on line better prices and a lot of free shipping.

cmarq wrote:
Why do people keep buying from CW I quit when I ordered a water hose that was on sale and shipping was almost the same as the cost of the hose. There are so many other places on line better prices and a lot of free shipping.

I quit buying from them in the 80's. they were this way back then. they haven't updated to the new technology yet, they are still in the dark ages. I could buy locally without joining the presidents club and the shipping is always free.

Just write "REFUSED RETURN TO SENDER" on the box and send it back

Be thankful it wasn't an entire RV that you can't use and can't get fixed. And can't return lol.

I appreciate that CW has responded to this post, but honestly this really illustrates how fundamentally flawed CW's online store is. Yes, it's good that you are trying to help a customer but I already tried the antiquated channel you've provided for this, an 800 number. If complaining on a forum is how customers are supposed to gain the attention of CW sales then this should be stated on your website.

But really, my point is that vendors that I've dealt with like Amazon and PPL, RVParts Country, and eBay, to name a few, all have vastly better mechanisms for dealing with customer service: purchasing, communication and returns.

Regardless of how this is resolved, this is my first and last online purchase from CW.

I love the RV community and I really am grateful that there are companies like CW helping us stay on the road. I have to say, judging from this experience, literally every other company is doing a better job than CW and at some point this will catch up with CW and we, the community, might lose a valuable asset.

Again, I appreciate your attention to this matter.