Forum Discussion

Bruce_Brown's avatar
Bruce_Brown
Moderator
Sep 24, 2013

Camping World Syracuse - Not Too Good

First off let me say I'm normally a pretty mellow guy who doesn't complain much, but yesterday afternoon was pretty inexcusable.

I am currently doing a trailer rehab and needed a few items. I was headed to Syracuse and figured Camping World would have what I needed in stock. They had some of it, not all, and it sure looks like they're really cutting back on inventory. Unfortunately that seems to be business today - that part I understand. The prices at the store were quite a bit higher than those on the internet, but I didn't want to wait for shipping.

But wait I did...

After gathering up my stuff I headed to the register. There was no one was there so I headed back to the service counter, as it's located in the center of the store. I asked if I could check out there - nope, I had to check out up front. I looked around a few more minutes hoping to find some other stuff on my list before headed back up front. Still no one there.

According to my watch I waited at the register for about 4 minutes. In that time no less than 5 people walked by me, each one ignoring me as well as the next. There were 3-4 salespeople within 10 feet of the register, none with customers, none willing to step out of their cubicle and help. There were 2 young ladies at the reception desk, about 15 feet away, both deeply buried in their cell phones. There were 3 people just outside a side door, appearing to be on a smoke break.

Being on a schedule myself, I was done waiting. I simply put my stuff on the counter by the register and walked out. Not one person even seemed to notice. Needless to say I won't be heading back to Camping World Syracuse any time soon.

13 Replies

  • The customer is last in Syracuse. I will not set foot in CW Syracuse because they do not treat customers right. My dealings with them previously for repair have soured me on this store. Do not bother complaining to store as you will get an education as to why you are wrong and they are right. In fact they will try to convince you that you did not wait.

    THAT IS THE BEAUTY OF ORDERING ONLINE. You do not have to deal with stores who do not value their customers.
  • After gathering up my stuff I headed to the register. There was no one was there so I headed back to the service counter, as it's located in the center of the store. I asked if I could check out there - nope, I had to check out up front. I looked around a few more minutes hoping to find some other stuff on my list before headed back up front. Still no one there.

    According to my watch I waited at the register for about 4 minutes. In that time no less than 5 people walked by me, each one ignoring me as well as the next. There were 3-4 salespeople within 10 feet of the register, none with customers, none willing to step out of their cubicle and help. There were 2 young ladies at the reception desk, about 15 feet away, both deeply buried in their cell phones. There were 3 people just outside a side door, appearing to be on a smoke break.

    Being on a schedule myself, I was done waiting. I simply put my stuff on the counter by the register and walked out.



    Interesting that there are SO many posts about the 'no clerk at the register'.

    While traveling I stopped at about 3 CW's that when I went to check out there was NO one at the register. Don't think this is a fluke. Seems to be a real common practice of management across the board at CW.

    I walked out of all three stores I stopped at for that very same reason. I gave them 3 chances across 4,000 miles.....I don't stop at CW anymore.
  • I'm sorry for your plight. Retailers need to keep stressing to their employees that the customer is THE reason that they are employed, not an interruption of something that they are doing.