CELL PHONE INTERNET ACCESS
CELL PHONE INTERNET ACCESS This is designed to explain the basic approach to using your cell phone with your computer to connect to the internet. It is not intended to be an in depth coverage of t...
Forum Discussion
I'll chime in (rant) once more and let this drop. I understand and appreciate the intricacies and necessities of adding/modifying plans, new phones, etc. However, I, for one, think that the issue goes beyond that. I could be cynical and think it's designed to confuse but I think it's probably less intentional but nonetheless bad business.
There's something wrong with the industry's approach to all this if technologically savvy people, like many, if not most of us on this forum, need to call customer service several times, sort through conflicting information, spend several hours reading the postings on this forum, all to figure out what one needs to do to get the access he/she wants at a reasonable price.
Once you run the gauntlet, it is fairly simple, as many tried to tell me when I started posting my questions. I, however, had read about so many horror stories and had obtained so much conflicting information from Verizon that I wanted to be absolutely sure before signing on the dotted line. The last thing I wanted to happen was to find out that my monthly bill had jumped by $XXX instead of $XX because I'd signed up for a "plan" instead of activated a "feature" or had exceeded a monthly GB limit on my "unlimited" plan, had used "mobile web access" instead of "broadband connect", etc., etc.
Maybe I'm too cautious and too informed and should just do what I suspect most do who visit the "phone store" and buy the prettiest phone that the sales person tells me that everyone is getting.
Actually, what I should have done is believe what Mr. Wizard, Stuart T., Alex and others on this forum were telling me and proceed rather than try to confirm things with Verizon, but it's my nature to be cautious.
And don't get me started on why buying my new phone at the Verizon store down the street would have cost me somewhere around $80 more than ordering from Verizon online. The store wasn't able to provide me with any more effective customer service than I was able to get online. I'm just happy that I knew that before I walked into the store.
There's something wrong with the industry's approach to all this if technologically savvy people, like many, if not most of us on this forum, need to call customer service several times, sort through conflicting information, spend several hours reading the postings on this forum, all to figure out what one needs to do to get the access he/she wants at a reasonable price.
Once you run the gauntlet, it is fairly simple, as many tried to tell me when I started posting my questions. I, however, had read about so many horror stories and had obtained so much conflicting information from Verizon that I wanted to be absolutely sure before signing on the dotted line. The last thing I wanted to happen was to find out that my monthly bill had jumped by $XXX instead of $XX because I'd signed up for a "plan" instead of activated a "feature" or had exceeded a monthly GB limit on my "unlimited" plan, had used "mobile web access" instead of "broadband connect", etc., etc.
Maybe I'm too cautious and too informed and should just do what I suspect most do who visit the "phone store" and buy the prettiest phone that the sales person tells me that everyone is getting.
Actually, what I should have done is believe what Mr. Wizard, Stuart T., Alex and others on this forum were telling me and proceed rather than try to confirm things with Verizon, but it's my nature to be cautious.
And don't get me started on why buying my new phone at the Verizon store down the street would have cost me somewhere around $80 more than ordering from Verizon online. The store wasn't able to provide me with any more effective customer service than I was able to get online. I'm just happy that I knew that before I walked into the store.
