CS in electonic- gone forever
Customer service in companies truly has disappeared ... Just bought Adobe PSE because the older version will not load on my new LT. IT gives an invalid ID number window. Call Adobe, on hold fo...
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I know -- that's not the point - the point is, once they sell it and get your money, no one cares anymore about if it works. No more pride in business relationships.
Gotta tell ya, I bought $6000 worth of equipment this time - in December - and this PSE-12 was only $40 of that order ... but, because they won't deal with it, after two months, and keep doing nothing, I just placed another order for a bit less with a direct competitor - and wrote the sales supervisor a note and told him that directly. So he lost a sale of $4800 for a lousy $20 bucks ... and all future sales from us.
This company lost me forever for this reason - probably $20 bucks on their books. All they had to do was send me another copy - instead, tell me - keep calling Adobe, keep calling Adobe - and nothing changes ... The serial number is invalid -- all they had to do it give me another serial number, or send me another CD ...
Gotta tell ya, I bought $6000 worth of equipment this time - in December - and this PSE-12 was only $40 of that order ... but, because they won't deal with it, after two months, and keep doing nothing, I just placed another order for a bit less with a direct competitor - and wrote the sales supervisor a note and told him that directly. So he lost a sale of $4800 for a lousy $20 bucks ... and all future sales from us.
This company lost me forever for this reason - probably $20 bucks on their books. All they had to do was send me another copy - instead, tell me - keep calling Adobe, keep calling Adobe - and nothing changes ... The serial number is invalid -- all they had to do it give me another serial number, or send me another CD ...
