CW -- Internet Order History in a loop?

Hello TXCowboy,

I completely understand your frustration, we have a new system we are using and the switch has been difficult but I would like to help if possible. Can you send me by private message your contact information and order number, and I can get one of our executive desk member to follow up with you. Thank you.... Rudy, Camping World response team member.

Marketing 101

Make it easy for the consumer to buy...... we now have your money !!!

Make it difficult to return...... we still have your money !!!

Upon becoming frustrated....... you, hopefully will give up & we can keep the money

Good Sam Care Team wrote:
Hello TXCowboy,

I completely understand your frustration, we have a new system we are using and the switch has been difficult but I would like to help if possible. Can you send me by private message your contact information and order number, and I can get one of our executive desk member to follow up with you. Thank you.... Rudy, Camping World response team member.

PM sent, Rudy. Thanks for the response. I provided the two most likely order numbers but, as stated in the OP, I can't be sure which order it was.

I've made a lot of orders from CW in the past few months. :)

Dakota98 wrote:
Marketing 101

Make it easy for the consumer to buy...... we now have your money !!!

Make it difficult to return...... we still have your money !!!

Upon becoming frustrated....... you, hopefully will give up & we can keep the money

Listen, I don't want to beat up on CW -- business is business. But I do agree that the return policy isn't what I had hoped for.

I purchased a "universal" stove burner cover earlier this year. Wanted to add more counter space and this seems like the right item. The dimensions seemed to fit perfectly in the advertisement. Unfortunately, the stove cover didn't fit -- there's an oven vent cover permanently afixed to the countertop behind the stove so there's no way to mount the "universal" cover.

I paid $15 for shipping that cover to me and CW was going to charge me another $15 to return the item. It's a $50 cover. I gave the cover to a friend instead of returning it.

Apparently, if I had ordered the item through the Camping World Call Center instead of the website, I would not have been charged the $15 for the return fee (per the Customer Service Rep you have to call to get the return authorization).

Live and learn, I guess.

Good Sam Care Team wrote:
we have a new system

Tell Marcus to fire the CIO.

No one, with any skills, can screw up an eComm site in 2015.
Those excuses went out in 2005.

Thank you TxCowboy,

I will get your contact information to the executive desk for follow up. Have a good nite...Rudy

Another case of a response to the OP promptly. In this case less than a hour. And all we want to do is flame CW?

Come on guys/gals. Keeping things professional helps us all. Flaming almost every post on this forum doesn't help anybody.

edatlanta wrote:
Another case of a response to the OP promptly. In this case less than a hour. And all we want to do is flame CW?

Come on guys/gals. Keeping things professional helps us all. Flaming almost every post on this forum doesn't help anybody.

I agree, you can almost count on a few individuals to show up on every failure. That doesn't make it any less excusable or less frustrating to the OP though.

Just to update this thread, a CW representative did call me this morning and we worked out the return of the items. He's supposed to email me the shipping labels later today.

Thanks to Rudy from CW for his assistance in getting this issue solved. :)

Just to update this thread, CW's website still doesn't give the order details. In fact, you can query your previous orders on the website and you'll get the "order doesn't exist" message. In other words, the same "issue" that was occurring over a month ago.

And just to rule of a problem on my end, I used two different browsers and even when to my neighbor's house and tried on his computer. No joy -- same error message.