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mikestock's avatar
mikestock
Explorer
Apr 18, 2020

Directv getting channel loss 771 but not really

I continually get 771 signal loss on 1 at the bottom of my screen. The weather is perfect and CA and CB on signal strength screen all in 90's. No trees in the way.

This has been going on for 2 days. The message at the bottom of the screen comes and goes, becoming aggravating. DirecTV help at 800-531-5000 is not available due to COVID99.

Recorded message I finally got says press channel up twice followed by channel down twice. It works temporarily.
  • 2oldman wrote:
    You know the signal comes from about 23° higher than the elevation of the arm...?


    Yes. 22.5. I used Satellite AR. I cut a limb but still got the 771. There has been no interruption of signal, just the banner along the bottom of the screen.
    All of my signals are still in the 90's. I thought it might have been the wind blowing the tulip tree limb into the path but I don't think that was the case. Anyway, the limb is gone but the problem is still there.

    I hope nobody needs service from DirecTV anytime soon. Sounds like, from my phone call, it may be difficult to get help.
  • 2oldman wrote:
    You know the signal comes from about 23° higher than the elevation of the arm...?


    yes
  • Unless you are way up North, you can judge if you are far enough away from a tree. If that tree fell down and would actually hit the antenna on the roof, you might be too close. It's not perfect science but generally if you are at least that far away the tree should not be blocking your signal.
    I see the same message when the coach settles a bit and Trav'ler on the roof gets a bit off signal. If you have a Genie it will show up on some channels and not others as some of the transponders have weaker signals than others.
  • You know the signal comes from about 23° higher than the elevation of the arm...?
  • We had that problem yesterday morning . . . . Oh Wait . . .it might have been the five inches of snow on the dish.
  • Scratch that about trees. It may be a tulip tree with new growth only about 50 ft. away. It may be infringing on the 103 satellite. I think I can trim it from the ground. Wish I could cut down the messy thing but my wife.......
  • How are your 99 and 103 sats? Best I can suggest is a reboot, but I'm sure you've done that. Or your cables/connectors are failing. That's pretty common.

    What's weird here is the Quick tune channel display. I get no icons, just numbers. My other receiver is just fine.