I called the number in my manual and 1st time got someone who knew what an RV was.. Alas, h e did not know what I needed to know (Thankfully it was in the book) but he knew what an RV was.. On my 2nd call I got someone else that also knew what an RV was.
This was the number on the TV screen when I needed to call.
I do not know if the young lady (call 2) knew aht the young man (Call 1) did not know ( how to get past a error message) as by then I had read the fine (And highly informative) manual)
What is it you need? If you are looking at a VIP211K stuck on 2 out of 5 Press * button.