NORM WADDELL wrote:
I am reading your replies. The computer was
given to me, a few years ago. After screen
warning of big trouble yesterday, my wife
was called by Microsoft (they said!) and
the talked her through many steps to cleanse
her computer....I do not know what steps, and
she also does not know....all I get now is a
beautiful screen photo (sailboats) and a
box asking for a password......I don't know
a password, and can't get past this point.
You should have posted this in the OP.
Did they ask her for a Credit Card number?
This scam happened to a friend recently.