wa8yxm wrote:
Do you mean that you can not watch premium channels (DNS for example) you pay for.or Do you mean your program selections to record automatically were lost?
I mean that I had NO signal from directv giving me my Select package with channels like CNN in it. I could not watch any live TV except ch 201. It was as if I was a new customer and had to purchase an entertainment package.
I got a kick out of the one operator on the phone. As I'm patiently waiting for her to figure out the problem, I asked "Did you guys change all my programming?" She waited several more minutes then said "No, you don't have any programming." I guffawed.. "Oooh.. so you DID change my programming - from some to none!!" I didn't hear her laugh.
I realize I lose all my recordings on the old receiver's hard drive.
az99 wrote:
It is DirecTv. Did you really expect it to go better?
I did. As I said, this has never happened, and even so, their ability to restore programming has never taken hours, and that's usually user-fixable with an online Reactivate. With Netflix et al breathing down DTV's neck, and this kind of service (with at least 3 people trying to fix it) is not boding well for them.
edatlanta wrote:
I would call back and immediately ask for the retention department. These people can do virtually anything and have the interest to help also.
That may happen if I cannot get my DNS back. DTV costs me a lot of money, but I'm willing to can it for this kind of junk.
