Forum Discussion

RVcrazy's avatar
RVcrazy
Explorer
Dec 21, 2014

facetime issues

We have a Verizon account. When we try to use facetime on the iphone, we get a message that says that we need to connect to wifi. We thought we were already using wifi when we use safari, post pix etc. We used to have a hotspot on the phone, but cancelled it some time back. Does anyone know if re-adding the hotspot feature to our Verizon account will enable our facetime to work on the phone?

We checked with Verizon and got "To be honest, I don't know" out of the rep. We have a separate mobile hotspot, but don't want to carry it around just for a facetime possibility. Thanks!
  • soos's avatar
    soos
    Explorer II
    Dec 22, 2014
    MrWizard wrote:
    let me preface
    i have android NOT iphone
    but cellular is NOT wifi
    yes its wireless but its not wifi which is wireless fidelity networking

    my understanding is that "facetime" is a wifi only app, as it is video "voip", data networking not a regular phone call
    this would mean a WiFi connection for the internet

    i'm sure someone else will correct me , If im wrong


    I believe you are correct. At least with my older iphone, it has to be wi-fi. you can not use the data on your data plan to do facetime. I thought with the newer phones you can, but maybe not.
    And as mentioned, using the internet on the phone is not necessarily wi-fi.
  • SCVJeff's avatar
    SCVJeff
    Explorer
    Dec 22, 2014
    A hotspot creates a WIFi access point from the phone. What that message is saying is that the phone is not connected to external WiFi, meaning all you have is Verizon data. ATT will do FaceTime on cellular, but maybe not Verizon..
  • MrWizard's avatar
    MrWizard
    Moderator
    Dec 22, 2014
    let me preface
    i have android NOT iphone
    but cellular is NOT wifi
    yes its wireless but its not wifi which is wireless fidelity networking

    my understanding is that "facetime" is a wifi only app, as it is video "voip", data networking not a regular phone call
    this would mean a WiFi connection for the internet

    i'm sure someone else will correct me , If im wrong
  • Lovedays's avatar
    Lovedays
    Explorer
    Dec 22, 2014
    Do you have data turned on? Are you able to access the internet on your phone?
    Under Settings -> Cellular Data -> Use Cellular Data For
    Is Facetime turned on?
    Are you getting a strong signal?
    It should work if the answers are all yes.
    Good luck!

About RV Must Haves

Have a product you cannot live without? Share it with the community!8,793 PostsLatest Activity: Feb 08, 2025