Great Service from Rand McNally
We purchased a (Good Sam) Rand McNally GPS a couple of years ago. During our last trip I began having a problem with the USB port maintaining connection for power and charging. I called Rand McNally ...
Forum Discussion
IMHO great customer service starts with and comes from employee empowerment. An employee was empowered to extend your warranty which allowed for the repair or replacement of your defective unit. That resulted in you submitting this review and as a result priceless advertising for the company and their product. Why can't more companies get this basic premise? It seems that today it's about micro management and bottom lines.
There's my rant for the day. Now I'll get a cup of coffee and then go cut the grass.
There's my rant for the day. Now I'll get a cup of coffee and then go cut the grass.
