Honda 2000i generator recall issue
1. After reading several posts on the poor customer service at CW, I decided to post my recent experience and illicit some feedback on what I should do. Here is my Story.... On a Sunday afternoon t...
Forum Discussion
One was fixed, one was not, pre-sale (humm, CW is only human and may have missed this one). or one needed the fix, one did not.
What is it; you would like CW to do?
Appears, Honda gave you authorization and it was fixed.
Why would you return them, if fixed?
Timeline of events ----
Purchased Sunday June 2, 2013
Monday June 3rd discover recall issue
Monday contact Honda getting info on status of recalls & your units
Authorized repair facility located and had it repaired (assuming Monday?!?)
Monday June 3rd, contact CW headquarters (for what?)
Thursday June 6th ask on open forum opinions.
Just my opinion, we as consumers make our satisfaction, and the parent Company Honda, provided the consumer with the correct way to make sure you had a safe-correct unit. Yes, CW should support what they sell, but heck this situation seems a little un-fair to CW, unless we are missing something.
Would it be different is HONDA customer service had not mentioned “seller should have performed the recall before selling the generator to me.”
I don’t see the reason to return them, if they were fixed.
Markiemark
What is it; you would like CW to do?
Appears, Honda gave you authorization and it was fixed.
Why would you return them, if fixed?
Timeline of events ----
Purchased Sunday June 2, 2013
Monday June 3rd discover recall issue
Monday contact Honda getting info on status of recalls & your units
Authorized repair facility located and had it repaired (assuming Monday?!?)
Monday June 3rd, contact CW headquarters (for what?)
Thursday June 6th ask on open forum opinions.
Just my opinion, we as consumers make our satisfaction, and the parent Company Honda, provided the consumer with the correct way to make sure you had a safe-correct unit. Yes, CW should support what they sell, but heck this situation seems a little un-fair to CW, unless we are missing something.
Would it be different is HONDA customer service had not mentioned “seller should have performed the recall before selling the generator to me.”
I don’t see the reason to return them, if they were fixed.
Markiemark
