Latest Dish Pay-As-You -Go episode

lryrob9301 wrote:

jimandlaurie wrote:
We went through Dishformyrv to set up our Pay-As-You-Go plan.

Sure, there is no Restart Fee. But found out according to the 1-800-333-7474 people, you can only stop service for 6 months at a time and only once in a 12 month period. Also while "on vacation" you are charged $5.00 per month. What's up with that? How is my account on vacation. I only use it when I am on vacation!! Anyone else gone through this?

If this is the deal, Dishformyrv needs to state this gimmick on their site or a link to the "details".

Right now I am just a bit p.o.'ed , and ranting , so hope there is a work around on this.

You need to tell them you wish to "DISCONNECT" your service. Do not use terms like suspend, stop, pause, vacation. If they give you ANY BS about a monthly fee charge tell them to connect you with a supervisor. Tell the supervisor that you have a RV/Mobile monthly pre-pay account and you are not going to pay any monthly "pause" fees.


DISH is a terrible company to work for, so the constant turnover in employees equals very poor training.

I have had the exact same responses on some of my calls because I used the word "suspend". The DISH peeps interpret that as that you want to put your service on some kind of "vacation hold" for which they charge $5/month because that's what it is for peeps who have not purchased their receiver, but the word you really want to use is "disconnect" even tho you're going to call back in later on and "reconnect". In fact, on one occasion, I only wanted to use my service for a weekend so I had it "turned on/reconnected/etc.) on a Friday and then "disconnected" it three days later and when I called in later on to "reconnect", the charge (because you always have to be prepaid for a full month) was only about $2. Now, I wait until just before I leave to "reconnect" through the voice recognition system and "disconnect" as soon as I get back from my trip.