I thimk posting here, and on other web sites is the right thing to do. Look at the # of times these posts are viewed. If only 10-20% of those viewing take their business elseware, and they in turn tell their friends / fellow campers, and they go elseware, it's got to be affecting his business.
Sooner or later he'll have to "fix it". But by then it will be hard to regain his lost customers.
That's why Amazon and other RV parts distributors are doing so well. They give great service, fair, and in most cases, better pricing, fast shipping (many times free), and an easy return policy.
And, the "computer problem" excuse is getting a bit loooong in the tooth. CW has been falling back on that for weeks now. My 5 year old grand daughter could come up with a better excuse.
To the OP, go for it. Blasting him and the company on a public forum is, after all the hoops you've had to jump through, probably going to get a quick response.
Grumpy
