darsben wrote:
Good grief he is given the offer of intervention from the top. He rejects it as he does not want to waste his time. He has wasted tons of time already, gets an offer to help, rejects it.
To the OP what do you really want besides to vent and bad mouth CW. I do not like CW but you have gone over the edge on this LET IT GO.
DISPUTE the charge on your CC and get on with your life.
The OP didn't reject the offer of help. After talking to at least 2 (probably more) customer service people, the OP (quite understandably) didn't want to go thru it again with Marcus. And he shouldn't have to. Instead of asking for the details, Marcus should have contacted his team and got the details from them. And fixed the problem immediately.
