While I have no idea how CW is run nor what Marcus does with his time, I can tell you from experience that letters/emails to the CEO usually work.
And I can tell you that the CEO typically does two things after scanning the email:
- zip off a quick response
- forward the email onto one of his Veeps to handle
Usually the Veep is understanding and apologetic as he hands the issue down to one of his Directors.
The Director then forwards the email to one of his managers with a message saying something like: "Sorry, Bob but another one got thru to Marcus. Can you look into this please?"
