Having similar issues on a an order, I just received a CW catalog in the mail. Now being the on season, I graze the catalog and usually buy what ever I need. After experiencing similar issues, I didn't look and threw it out. Shouldn't have to be on hold for 30 minutes, shouldn't have wait that long for a CC refund, shouldn't have to wait for my stuff. Launching a new technology before beta testing it, behind the scenes and doing so during the busy season isn't a smart decision. CW is going to lose millions in orders.
At least they are sort of watching rv.net, for faster response go to the CW facebook page.
PS if it were me I would have emailed Marcus anyway. At least he is reachable. Many CEO could care less about us little people.
