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2oldman's avatar
2oldman
Explorer II
Mar 22, 2018

McD's in Quartzsite

The McD's in Quartzsite was sold and remodeled some months ago. Looks nice, but 2 of 3 registers still aren't working. At 10:30 this morning there was a single cashier (far right), and the line was maybe 15 people long. The tall guy in the blue T-shirt (left) is the end of the line.

I skipped all that by ordering from my phone, which got me my food in 2 minutes. There's an ordering kiosk but everyone was ignoring that too.

Technology rules!

  • 2oldman wrote:
    People are very slow to embrace anything new. Fine with me.


    Clearly it's somewhat clientele related, and how committed the company is in making it a success. I made several visits to a totally renovated Panera this winter. They now have 4 or 5 touchscreens located as you walk in the door, and every time I was there the touchscreens were heavily used, and most registers were empty. OTOH, I also made many trips to McDonalds during that timeframe, and I saw either unused, or non-functional kiosks, with signs indicating that they were out of order.

    Oddly enough, the large, successful Wawa chain of convienence stores, located in the northeast and Florida, switched to 100% touchscreen ordering SIXTEEN years ago.
  • They have never used all the available registers in all the years I have visited that location. During the RV/Rock rallies there are lines to the far entry door and still only using 1 or 2 registers. Phone and kiosk's are the answer.
    As an alternative I would use the drive-thru and then park and go inside to eat and refill.
  • People are very slow to embrace anything new. Fine with me.
  • Good to know issues/problems prior to deciding on a Big Mac.
  • The two registers probably weren't working to force people to use the kiosks and phone order like you did. If they're successful they can get rid of a couple more workers.

    And then they can lower their prices because they've lowered their overhead. And this Monday pigs will fly.

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