Online Sale Price Honored BUT With A Catch !!!

Competition, if you're going to charge more than the next guy you better find a way to keep them coming to you. Better service, treatment of customers, cookies, whatever! Otherwise you will be paying more for employees than you are bringing in and then out of business.

DownTheAvenue wrote:
While I agree with Camping World's philosophy that the consumers internet price equals the item plus shipping, this is an extremely customer unfriendly approach but is not surprising. Camping World consistently prefers their bottom line profits over customer satisfaction.

This is so well put.
What they did is bad business and leaves a customer feeling taken advantage of.
Why does there always have to be a hitch in CW's dealings?

So you use camping world for the "see, touch, feel" and then go somewhere else. What do you think it cost camping world to let you do the "see touch, feel" thing?

Yes it was from the CW site. The item in particular was Decor Stove Cover online $42.98 in store Club sale price $49.97 they matched the price then added shipping came out to $49.97 plus tax .

Being not happy about that , she found it on Amazon for $40.66 free shipping..

I have to return a product I can't use and will return the item above mentioned.

By not simply taking care of a customer and NOT charging the $6.99 for shipping, they've lost a complete sale $46.20. Chump change for most and not even a dot on CW's radar. BUT That turned into over $10.00 saving for me and she gets her cover in 2 days..

One more thing so since when does a person get charged tax on shipping ?
Which they did! They agreed to match online price then the catch they added the shipping charge $6.99 to the online price $42.98 came to $49.97 then charged tax on the total. Not sure if that legal or not ?

At least at other places I have ordered stuff I've never had to pay tax on the shipping part of it !

So in conclusion on this for me anyways ,had they simply NOT charged us the shipping , we would have left the CW store feeling like we were taken of by CW.
Instead we left upset and took our business elsewhere..

While I agree with Camping World's philosophy that the consumers internet price equals the item plus shipping, this is an extremely customer unfriendly approach but is not surprising. Camping World consistently prefers their bottom line profits over customer satisfaction.

I've had Lowes, Home Depot and others match internet prices but WITH shipping included. After all, IF you bought it ON LINE you'd have to pay shipping..on many items, shipping is an integral part of of the price...In this instance I would have to side with Camping World in their thinking. Whether the dollar amount is sufficient to warrant an unhappy customer is another story.

Personally, like your wife I like to do the touchy feely thing too, but I'm willing to pay for the privilege of doing so....JMO...Dennis

Hello OFDPOS,

I have located your membership and have sent your contact information to the department responsible for that area. Someone should be in contact with you shortly, to look into your situation further.

Regards,

Rapid Response Team