Forum Discussion

BarneyS's avatar
BarneyS
Explorer III
Jul 14, 2016

Problem installing Windows 10

I have a Toshiba Satellite laptop, 64bit, 4 gig ram, running Windows 7 and am having lot of trouble trying to install Windows 10. My computer is elegible for the upgrade and I have it on my desktop computer and like it so want to upgrade this one too.

When I click on the little Windows 10 upgrade icon in the system tray in the lower right, a window opens that says it is downloading Windows 10. It gets to 99% and stays that way for about 30 minutes and then the window changes to the green bar and says "Downloading Windows 10" with the progress bar showing the green area moving to the right. My computer passed the upgrade test from the website.

It has been that way for about 6 hours now and the hard drive is blinking which indicates to me that something is happening. Should it take this long? I don't remember this kind of problem when I upgraded my desktop computer. Should I just let it continue or should I reboot and see what happens? Any ideas are welcome.
Barney
  • AsheGuy's avatar
    AsheGuy
    Explorer
    Jul 14, 2016
    I had a similar hangup issue installing Win 10 on a Win 7 system last week. I found a suggestion online to just stop it and go to Control Panel and Windows Updates and tell it to find updates. It found the Windows 10 update (apparently already fully downloaded) and Win 10 then installed without problems. Your situation may not be the same, but it worked for me.
  • bob213's avatar
    bob213
    Explorer
    Jul 14, 2016
    Try going into Win 7 automatic updates and select "never allow updates". I found my computer was trying to update 7 while installing 10. Went fine after that but it is still a slow process. Also use windows update instead of the icon for win 10 in your tray. Found those suggestions on Windows forum and it worked for me.
  • SageCrispin's avatar
    SageCrispin
    Explorer
    Jul 14, 2016
    As an aside to all this, in all of my installations, the Restore Points were turned off. Make sure you get them turned back on (Rt-click Start/system/system protection/configure).
  • SageCrispin's avatar
    SageCrispin
    Explorer
    Jul 14, 2016
    Actually I'm more concerned with the "2 minutes to 99 percent" than with anything else. That's awful quick. In any case, yes, reboot and see what happens. Watch for any messages. If it doesn't say anything pertinent, reboot once or twice more to make sure you are getting good full boots, and then go directly to the Microsoft update page and run the update from there.

    In general, when an update is at a critical stage, you'll see the traditional "Don't turn off your computer", otherwise you should be OK (but, not recommended) to interrupt the update and for the most part, it will pick up where it leaves off.

    I've done 7 of these so far and got through all of them with minimal stress. The only one that gave any real issues was the Win7 machine (with poorer specs than yours), and that just required, as I suggested above, going directly to MS.
  • Tom_M1's avatar
    Tom_M1
    Explorer
    Jul 14, 2016
    You may want to try to install using the Media Creation Tool. By using this you can create a bootable DVD or USB thumbdrive.

    Here's a link:
    Media Creation Tool

    Scroll down and click the "Download tool now" button.
  • RoyB's avatar
    RoyB
    Explorer II
    Jul 14, 2016
    We had one of our WIN 7 LAPTOPS only make to the 20% download point and stopped there. This was the DRIVERS section... Finally had to reset the WIN 7 back to its original SAVE POINT. Then things went ok after that... Ours took around two hours as I recall to complete a 100% install time...

    I also was using FIREFOX...

    My second WIN7 Laptop went through the process without issues... My two WIN8 Laptops both had no issues... My two older DELL M90's WIN XP PRO are still laughing at me... I'm still running them however for my Ham Radio operations...

    Roy Ken
  • BarneyS's avatar
    BarneyS
    Explorer III
    Jul 14, 2016
    camperforlife wrote:
    Barney I had one do that, I went back and uninstalled the update and then let it reinstall and it went fine. I figured something corrupted during the original download.

    Do you mean you deleted the download? I am not sure I have anything to uninstall right now.
    Where would I find the download? As far as I know it is not in the normal Firefox download area and I don't see anything in the computer download directory. I don't think it has updated yet because I have not gone through any install procedure.
    Barney
  • camperforlife's avatar
    camperforlife
    Explorer
    Jul 14, 2016
    Barney I had one do that, I went back and uninstalled the update and then let it reinstall and it went fine. I figured something corrupted during the original download.
  • BarneyS's avatar
    BarneyS
    Explorer III
    Jul 14, 2016
    I have a very fast cable connection via Comcast. The download to 99% only took about two minutes. Then the box changed to the moving green bar and that is where it is now. Latest updates to Windows 7 have been installed.
    Barney
  • joebedford's avatar
    joebedford
    Nomad II
    Jul 14, 2016
    Depends how fast your internet connection is. If it's slow, the download could take a LONG time.

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