Recently moved to a new condo building in a different town. Scheduled Comcast to come out and transfer our service.
Tech shows up on time and spends the next 2 hours trying to get our service up and running. He finally figured out the wiring in the building, got everything connected and everything was good! Or so we thought.
The next day, DW calls me at the office and says that a Comcast truck was just out front and now all service is dead! So I jump on the phone with "India" and of course they are clueless. They want me to start rebooting devices. I tell them EVERYTHING (internet and two TV boxes) all went dead when the truck was out front. They insist on troubleshooting.....
After an hour on the phone, I hang up and call back, asking for a tech support supervisor. A bit of a runaround, but finally I reach an English speaking human. I explain the issue and they say they'll send a tech out, but the first available option is in 2 days!!!!! Takes me another 15 min to make them understand that this is unacceptable!
Finally, I get them to agree to send someone out in a couple of hours. The tech goes up on the pole and has us back up and running in 5 min! He also takes the time to call me and explain that the first tech simply took service from another condo unit to supply me. So they called and said their service was out and the next tech just swapped the service back to them, cutting me off!
His comment was that the first tech was just too lazy to climb the pole and set it up correctly. I did get a $20 credit on the next bill for the inconvenience. Should been more like $120!
