Wow, where does one start with Comcast. Absolutely the worst customer service in the world and apparently they dont' care. The epitome of a monopolistic attitude.
We've had Comcast for years. Fire them three times over the years and now use them for only internet service.
Originally I cabled my own house. When digital started recabled. Eventually had problems and had to install a ground rod at their suggestion. Kept having DVRs which were always recycled units quit recording. Always returned the boxes and swapped our for yet another recycled unit.
The last time the box quit I decided they could come out and swap the box. The came out and said they had to install a ground wire to the house's grounding rod at the electric meter - new requirements, even though an 8' rod was 14" from the interface box on the side of the house. Well due to the construction of the house they wanted or would have had to run a ground wire on the exterior of the house to the other end and then had a problem with the driveway slab. I called it quits with them at that point.
18 months ago their pedestal in the front yard was hit by a car. I reported it 6 times over the 18 months and nothing until I told them to immediately discontinue my service. Amazing how that got their attention.
