I'm a fool..
Ordered some stuff for the camper and thought ordering from CW was no big deal.. really wish I had clicked through this forum first. Items are still "processing" and I have no hope of receiving them ...
Forum Discussion
CW has a great variety of items that are hard to find, particularly when you consider the wide variety of RVs that are on the road. That said, they have GOT to be the online ordering system up and running soon. They also need to fix the order history pages because they don't open the links to your order history. It just pulls up another page with the same information. Even searching for your orders on those same webpages simply generates an error message. After so many months, even I'm starting to shop elsewhere for things that I would normally buy through CW.
The next thing CW needs to fix is their return policy. I can buy things all day long from Amazon, et.al., and return the item for almost any reason at no charge should I choose to return it. I've ordered "universal fit" items from CW that just didn't fit for whatever reason and been charged a return shipping fee. Based upon my conversation with their CSR, you must order the item(s) via their telephone ordering system for them to waive the return shipping charge if the item you ordered doesn't fit/work/damaged/etc.
So, if you order online and what to return it, you're charged the return shipping fee. If you wait and talk to one of their CSR team and later want to return it, they will waive the return shipping fee. Personally, I don't necessarily want to chat with someone to order something when there is an entire eCommerce structure out there that sells the same products without all of the headaches.
The next thing CW needs to fix is their return policy. I can buy things all day long from Amazon, et.al., and return the item for almost any reason at no charge should I choose to return it. I've ordered "universal fit" items from CW that just didn't fit for whatever reason and been charged a return shipping fee. Based upon my conversation with their CSR, you must order the item(s) via their telephone ordering system for them to waive the return shipping charge if the item you ordered doesn't fit/work/damaged/etc.
So, if you order online and what to return it, you're charged the return shipping fee. If you wait and talk to one of their CSR team and later want to return it, they will waive the return shipping fee. Personally, I don't necessarily want to chat with someone to order something when there is an entire eCommerce structure out there that sells the same products without all of the headaches.
