For the record, this is me responding. Secondly I'm the only one who responds to my emails, texts, posts etc. Thirdly, none of my employes are lackeys and referring to anyone that way isn't right.
The mistakes in any part of the business are my responsibility. I take them seriously. It's my job to make them right regardless of what it takes. The only reason I ask for direct email is because it allows me to get to the bottom of it much more rapidly and communicate back quicker.
My job is to take care of the customer. When I fail I admit it.
Marcus@campingworld.com
