Returning

3oaks wrote:

According to the website, "catalog and Internet purchases can be returned or exchanged at any nationwide Camping World SuperCenter".

This sounds more like a single store not wanting to follow the company policy rather than the OP making a mistake.

Or perhaps every Camping World Store is not a "Camping World SuperCenter". :@

Just like all Walmarts are not all "Walmart SuperCenters".

Possible, but then the company should clarify that there are different "types" of stores in the return policy and only a "SuperCenter" can accept the return and other Camping World stores cannot. As it reads, it does NOT make it very clear.

Also, per the OP, the store clerk said they couldn't take it back because they don't sell it, not because they weren't a SuperCenter.

According to the website, "catalog and Internet purchases can be returned or exchanged at any nationwide Camping World SuperCenter".

This sounds more like a single store not wanting to follow the company policy rather than the OP making a mistake.

Or perhaps every Camping World Store is not a "Camping World SuperCenter". :@

Just like all Walmarts are not all "Walmart SuperCenters".

Good Sam Care Team wrote:
Hello sltrawick,

If you could please private message us your order information we can take a look into this for you. You can also call our customer service line at 800-626-3636. Thank you!

Elizabeth
Marcus Rapid Response Team

Thank you. I just private messaged you

K Charles wrote:
What do I do?

Stop ordering things you don't want.
Maybe you can find a camping world that does stock it and get them to take it.

At the time of the order I needed it, but then we went to flat towing so I no longer needed it

According to the website, "catalog and Internet purchases can be returned or exchanged at any nationwide Camping World SuperCenter".

This sounds more like a single store not wanting to follow the company policy rather than the OP making a mistake.

I had a similar situation with Ace Hardware - the store said they couldn't refund me because their computer system couldn't do it. I stood at the counter, called the online customer service line, and handed the store clerk the phone so they could fight it out. I got my refund.

If there are campgrounds in your area try advertising the wheels on their bulletin board. You'll take a loss selling them, consider it a lesson learned.

Hello sltrawick,

If you could please private message us your order information we can take a look into this for you. You can also call our customer service line at 800-626-3636. Thank you!

Elizabeth
Marcus Rapid Response Team

What do I do?

Stop ordering things you don't want.
Maybe you can find a camping world that does stock it and get them to take it.