Forum Discussion
Dutch_12078
Jul 21, 2015Explorer II
georgelesley wrote:
We also use Dish and get the locals wherever we are with a call. Once I thought I would get ahead of the game and called with the new address while we were still travelling. I was assured the locals would be on when we got there. Not so. The sat dish or tailgator we use must be set up, aimed, and receiver on to receive the "bump" they send. I always tell them now to send an authorization. After many calls, I found out that not all CSR's know to do this.
I've had much better luck having CSR's get it right the first time around using the online chat service instead of calling. I use a pre-written script and just copy and paste it into the chat window when it opens. The script both saves time and minimizes typos. I have a master text file with the parks we regularly stop at pre-scripted, along with a template for any new ones. The file also has the dish setup parameters listed for each regular location.
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