Shortcut phone number to connect DNS with DirectV

mikestock wrote:
After 45 minutes with a person who barely spoke English, never understood what an affidavit was and could not tell me if mine had arrived, I finally gave up getting my DNS reinstated.

This person consistently tried to explain that I could only get the networks for my mailing address while I explained that I have had DNS activated and deactivated at least 7 times over the last 20 years.

Does anyone know how to get around all the BS and how to get to someone who understands the meanings of RV, DNS and affidavit?

Mail the form to the address shown. This cannot be done by phone.

Thought I had implied that I was waiting to see if my form had been processed yet. I mailed it about 3 weeks ago. She had no idea what I was asking about, when I wanted to know if the affidavit had been processed yet. In the past, I had to call before I actually got connected. I have been through this process several times, but with a person who had English for their first language. Apparently, this young lady's supervisor didn't even understand what I was calling about.

If I can't get to talk to someone with a little savvy, I don't see how to will ever get through this process. The last time I had DNS activated was about 5 years ago and I turned it off about 3 years ago to save the $15/month.

I recently switched my locals to LA. I get them all over the western US. No DNS necessary to receive just the western feed. If you need both, different story.

2oldman wrote:
I recently switched my locals to LA. I get them all over the western US. No DNS necessary to receive just the western feed. If you need both, different story.

Sounds like you just switched from East to West. I am trying to do an initial setup since they don't allow my previous setup to qualify me for reinstating service.

mikestock wrote:
Sounds like you just switched from East to West.

No, what I'm trying to say is the LA locals are the DNS western feed. I do not have DNS.

OK. I get it. You get LA as your home locals.

All I'm really looking for is a shortcut to get to the right person by phone to check my affidavit and get my DNS activated. I really don't plan to travel until September so I think I may wait a couple more weeks to make sure the affidavit gets on file.

I don't really think there is anyway to get hold of the folks in the DNS department as I suspect that there is not a DNS department. If you have your receiver setup you can tune to channel 390/391 to see if you are receiving programming. You will get EITHER NY or LA but not both. That decision is based upon where the RV is registered and not something you get to choose.

Yes. I am aware of the current rules. Years ago, you I didn't have to choose. They activated all of the DNS channels, East and West. My wife loved this, because she could pick up her favorite shows from the West if she missed them first time around, in the East. This was pre-DVR.

Get the phone number from DirecTv’s web site “moving your DirecTV” It takes you straight to service to change your zip code to those local stations. You don’t need no stinking DNS because you get the local stations. Those service people know what and how to do it painlessly. And it’s FREE !

FlatBroke wrote:
Get the phone number from DirecTv’s web site “moving your DirecTV” It takes you straight to service to change your zip code to those local stations. You don’t need no stinking DNS because you get the local stations. Those service people know what and how to do it painlessly. And it’s FREE !

I guess you've had better luck at this than I have.

First, you can't simply use your zip code, they make you provide a specific address. And changing your locals is not easy.. sometimes it takes 3-4 calls to find someone who actually knows what to do and does it.

CBS is gone, along with Smithsonian channel.