Which provider are you with? Straight talk uses different cell phone services. It is dependent on where you put down as your service area. IN order to get service through Verizon I put down Roosevelt, AZ. If I had used Syracuse, NY it would have been T-MOBILE as the provider. T-Mobile is not as prevalent in rural areas. So call straight talk and tell them you will be in the area you had no service in and what do they recommend.