This pertains to Canadian Shaw Direct Customers who use Shaw Direct Customers. I called Shaw Direct to purchase a 75CM dish and in the course of the conversation, I learned that Shaw Direct, as of May 30, 2013, will no longer assist any Shaw Direct customers who are temporarily located outside of Canada. I asked if that meant that I'll be shutdown like Bell ExpresVu did to me, if Shaw Direct becomes aware of me viewing Shaw Direct service in the US and the answer was NO, but they would no longer help with setup etc. While the fellow, who I was doing business with, wasn't sure, he thought that is was a CRTC directive. After I finished up my business with Shaw Direct, I contacted the CRTC and I was told that they did not issue any directive to Shaw Direct in this regard and that it was probably a simple business decision because they have a new satellite that does not shine very far south of the Canadian Border. It seems to me to be a business decision with no regard for the customer. I also emailed Industry Canada and asked for any specific regulation that applies to this situation.I left an email with SHAW DIRECT asking them to explain their decision and to provide any Directives and/or Regulations that support it. I would suggest that all Canadian RV'rs who use SHAW DIRECT Satellite service get on their case immediately. The more the merrier.

I am confused, if their new satellite's signal footprint doesn't extend south of the border what assistance do you expect them to give you? If your receiver can't see a signal there nothing customer service could do. It would seem to me that their only option would be to launch a new satellite with coverage into the US but that is not where their customer base is located.

They’re a private company and can do what they want and don’t need to justify it. They probably decided that this is out of their service area, so why waste time dealing with people not within the country buying the goods and products of the vendors in Canada that support Shaw in the 1st places. ie- There is nothing at all in it for them, and it’s a time waster for staff.This is the same reason that in the US, you cannot see out of market feeds unless you have a waiver to do so. The advertisers want the eyeballs in the local market, not some other out of market carrier that steals the eyeballs. It’s also entirely possible that the US networks are involved in the Shaw decision for the same reasons, and is likely partially responsible for the realignment of the footprint.

fpresto wrote:I am confused, if their new satellite's signal footprint doesn't extend south of the border what assistance do you expect them to give you? If your receiver can't see a signal there nothing customer service could do. It would seem to me that their only option would be to launch a new satellite with coverage into the US but that is not where their customer base is located.Shaw Direct has 3 satellites with the third one being the new one. There is no intention by Shaw of taking the original 2 satellites out of service. These two satellites shine as far south as Mexico City and these are the ones that Canadian customers use when traveling in the US. Shaw had in the past, helped Canadian customers with the setup of the dish while in the US and even Mexico. All Shaw Direct customers are from Canada with Canadian addresses. Just like Dish or Direct TV is not allowed to have out of country subscribers, the same goes for Shaw Direct.

SCVJeff wrote:They’re a private company and can do what they want and don’t need to justify it. They probably decided that this is out of their service area, so why waste time dealing with people not within the country buying the goods and products of the vendors in Canada that support Shaw in the 1st places. ie- There is nothing at all in it for them, and it’s a time waster for staff.This is the same reason that in the US, you cannot see out of market feeds unless you have a waiver to do so. The advertisers want the eyeballs in the local market, not some other out of market carrier that steals the eyeballs. It’s also entirely possible that the US networks are involved in the Shaw decision for the same reasons, and is likely partially responsible for the realignment of the footprint.In all likelihood, Dish and Direct TV went to the FCC and cried the blues but I doubt it. Dish actually made a deal with Bell ExpresVu in Canada to lock out any Canadian Bell subscriber who is watching Bell service in the US. I've yet to learn of any US Dish customer having been cut off because that customer was watching his Dish Service on the Canadian side of the border.As I previously mentioned Shaw has 3 satellites in service and the 3rd is the new one with higher shine or footprint. The other 2 shine as far south as Mexico City and those footprints aren't going to change.

Shaw has NEVER sent replacement receivers, remotes or any other kind of equipment to the US or Mexico if a replacement was needed for a unit that stopped working. You always had to have them send it to a Canadian address and then have that person send it on to you. As far as setting up a dish, I would think that any snowbird would learn to do this before you head south but even if you don't I am sure that any Canadian down south would be more than willing to help and a lot of us have more experience in this than most techs have that you would speak to anyway. I can understand why the company is reluctant to carry on exactly as before because people will have the high def in their home and regardless of what they are told they will expect reception from the new satellite any where they go. A lot of people will just not listen regardless of how many times they are told something. You just can not fix or teach stupid and stubborn people. I really don't expect anything different than before from Shaw with what they have told me in writing. I guess time will tell and I will deal with it then. I am watching the flood news on Global TV in the US as I am writing this. It is not high def but I did not have it before, so no big deal for me.

To All Canadian Shaw Direct Subscribers. | Good Sam Community

robatthelake
Explorer
Jun 27, 2013
Stop worrying about nothing!
We have both Old and New series receivers and Both Types of LNB's . We are confident that We will receive all the same channels next Winter that We have been receiving for the past ten Years or so while down south.
Gadget_Guy1
Explorer
Jun 26, 2013
Shaw has NEVER sent replacement receivers, remotes or any other kind of equipment to the US or Mexico if a replacement was needed for a unit that stopped working. You always had to have them send it to a Canadian address and then have that person send it on to you. As far as setting up a dish, I would think that any snowbird would learn to do this before you head south but even if you don't I am sure that any Canadian down south would be more than willing to help and a lot of us have more experience in this than most techs have that you would speak to anyway. I can understand why the company is reluctant to carry on exactly as before because people will have the high def in their home and regardless of what they are told they will expect reception from the new satellite any where they go. A lot of people will just not listen regardless of how many times they are told something. You just can not fix or teach stupid and stubborn people. I really don't expect anything different than before from Shaw with what they have told me in writing. I guess time will tell and I will deal with it then. I am watching the flood news on Global TV in the US as I am writing this. It is not high def but I did not have it before, so no big deal for me.
Hamops
Explorer
Jun 26, 2013
SCVJeff wrote:
They’re a private company and can do what they want and don’t need to justify it. They probably decided that this is out of their service area, so why waste time dealing with people not within the country buying the goods and products of the vendors in Canada that support Shaw in the 1st places. ie- There is nothing at all in it for them, and it’s a time waster for staff.

This is the same reason that in the US, you cannot see out of market feeds unless you have a waiver to do so. The advertisers want the eyeballs in the local market, not some other out of market carrier that steals the eyeballs. It’s also entirely possible that the US networks are involved in the Shaw decision for the same reasons, and is likely partially responsible for the realignment of the footprint.

In all likelihood, Dish and Direct TV went to the FCC and cried the blues but I doubt it. Dish actually made a deal with Bell ExpresVu in Canada to lock out any Canadian Bell subscriber who is watching Bell service in the US. I've yet to learn of any US Dish customer having been cut off because that customer was watching his Dish Service on the Canadian side of the border.

As I previously mentioned Shaw has 3 satellites in service and the 3rd is the new one with higher shine or footprint. The other 2 shine as far south as Mexico City and those footprints aren't going to change.
Hamops
Explorer
Jun 26, 2013
fpresto wrote:
I am confused, if their new satellite's signal footprint doesn't extend south of the border what assistance do you expect them to give you? If your receiver can't see a signal there nothing customer service could do. It would seem to me that their only option would be to launch a new satellite with coverage into the US but that is not where their customer base is located.

Shaw Direct has 3 satellites with the third one being the new one. There is no intention by Shaw of taking the original 2 satellites out of service. These two satellites shine as far south as Mexico City and these are the ones that Canadian customers use when traveling in the US. Shaw had in the past, helped Canadian customers with the setup of the dish while in the US and even Mexico. All Shaw Direct customers are from Canada with Canadian addresses. Just like Dish or Direct TV is not allowed to have out of country subscribers, the same goes for Shaw Direct.
SCVJeff
Explorer
Jun 26, 2013
They’re a private company and can do what they want and don’t need to justify it. They probably decided that this is out of their service area, so why waste time dealing with people not within the country buying the goods and products of the vendors in Canada that support Shaw in the 1st places. ie- There is nothing at all in it for them, and it’s a time waster for staff.

This is the same reason that in the US, you cannot see out of market feeds unless you have a waiver to do so. The advertisers want the eyeballs in the local market, not some other out of market carrier that steals the eyeballs. It’s also entirely possible that the US networks are involved in the Shaw decision for the same reasons, and is likely partially responsible for the realignment of the footprint.
fpresto
Explorer
Jun 26, 2013
I am confused, if their new satellite's signal footprint doesn't extend south of the border what assistance do you expect them to give you? If your receiver can't see a signal there nothing customer service could do. It would seem to me that their only option would be to launch a new satellite with coverage into the US but that is not where their customer base is located.

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