TV and Internet

Hard to say, but fiber was the best, fastest internet I've ever had. Sure sounds like a faulty installation.

If it's every home, it's bad installation. Keep calling Comcast. Every time it happens.
Also call the city or county or whoever has the contract with Comcast.
If that is the only option you have for TV and internet the problem won't fix itself.

Has anyone made frequent speed tests with a reputable tool such as Ookla in order to determine if slow or overloaded Internet is the problem or something else ....

I just ran a speed test now ... 111 mbps DL --- 9 mbps UL

So, not the cable, but I don't know how many people are on it now at 4PM ...
Our community has the contract ... but our BoD does pretty much nothing, most are worthless - as usual - some try, but are in a minority until next election.

Comcast does the same thing each time it comes out ... and says nothing wrong. But something is wrong because we keep getting signal loss and pixelation, and we lose the internet. All is intermittent - no set schedule for it to fail. One minute we're watching a baseball game, next minute, nothing but a Rainbow screen. Five minutes later, it re-connects. Pixelation is random - minute or so at a time.

I'm ready to confront the BoD, but need at least some tech info besides "it fails". BoD signed a community contract, so we have it in our HOA fees ... pay no matter if it works or not. Comcast knows that, keep deferring when one person calls ... it needs representation of our community.

I Know, I know - HOA, as usual, mostly worthless - but it is what it is and we live here when not on the road.

“ Comcast says it's US,…”

Just you or you and many of your neighbors? If it is a bunch of you…get after them. Does Massachusetts regulate them? Start with your local elected officials.

Does it happen at say 2 or 3 in the morning? That will tell you if it a overload situation. Could be a bad CAU or LAM if they are still used. Insufficient transmitting power, dirty/poor connections trying to do too much with too little.

My main Q? This is probably a Comcast issue, not an individual unit or internal home cable issue.

Not trying to get 'long range' trouble shooting from ya-all, that's not possible. Just a few idea to pursue, but mainly the above Q? ... individual unit or main Comcast problem. IT happens to too many people in this community to be a personal unit problem, and even then, the individual units belong to and were installed by Comcast.

They have so many ways to skin us suckers. Call it yankee pride

2oldman wrote:
Hard to say, but fiber was the best, fastest internet I've ever had. Sure sounds like a faulty installation.

I agree with 2Old. sounds to me like comcast screwed up (Again I might add) .. IF you have a friend who knows how to properly test it. (Alas I do but he's in Flint, MI). that would be someone to invite to dinner so he can write a note to Comcast.

Also. Utilities (Comcast qualifies) are Regulated by one or another state, county or city agency.. Find out which and pitch a .. Complaint (NO I'm not typing the rhyme, even it is the season for it).

Good luck... And consider this... They are not supposed to charge you for down time.. They will. but they should not so request half off on your bill due to half service once it's confirmed it's not your fault.

Raise cane. Get this fixed for yourself and others.