Verizon fraud dept

I had Verizon cell phone......last month i couldn't make calls or text. I went into the office the next working day and they couldn't figure it out. THEY were accessing our checking account to get payments and THEY had quit doing it for 2 months. So they had shut down my account for "lack of payment". ????? Took over an hour to get it straightened out. Then, again this month I got a notice asking if I wanted to "re-up"???????? Went in AGAIN and asked about it. They said periodically, like every 6 months, they shut the phone off so we will come into their office to make sure our account information is correct. ???????? If THEY are accessing our account and THEY are getting payment, why the hell would THEY cause themselves so much work????? I went to AT&T and got a phone, cancelling out their phone. I don't need that crap.

Oh -- BTW -- I've had the phone for a year, and this was the first time that has happened. So either they have a problem with their billings system and don't want to admit it or they've enacted some new policy that is just plain STUPID.