Verizon fraud dept
I'm wondering if anyone here has ever had a problem with Verizon's fraud dept. And by "fraud" I mean they stopped me from upgrading a device on my own account. And didn't bother to tell me there wa...
Forum Discussion
2oldman wrote:
Here's what happened.
I ordered a new iPhone online for overnight delivery. A few hours later I get an email verifying the order. I check the order and it says 'Processing'. Ok, it should be shipped if it's getting here tomorrow.
Next day, no 'shipped' email. I keep checking the order and it's still 'Processing.' Live chat lady tells me to call. I call, and find out it's been "cancelled" due to Fraud!! Whaa?? The guy asks if I want to reorder. Thinking something's wrong and it'll just be 'fraud' again, I said no. I wanted to find out what was happening.
I got on live chat later and a guy says pretty much the same thing, but he adds that MY PHONE CALL to them cleared up the 'fraud' and I could reorder.
This is the craziest bunch of c rap I've ever heard. If they needed to verify I actually ordered it, why didn't they just CALL ME? I had no idea what was going on, and all they wanted to say was "Processing." I've had companies call me and verify. Why can't Verizon do this?
Sounds like you're PO'd over a whole lot of nothing. Maybe it's time to go sit on your front porch and yell at the neighbor kids to keep off your lawn. That should make you feel better.
