Verizon fraud dept

amandasgramma wrote:
I had Verizon cell phone......last month i couldn't make calls or text. I went into the office the next working day and they couldn't figure it out. THEY were accessing our checking account to get payments and THEY had quit doing it for 2 months. So they had shut down my account for "lack of payment". ????? Took over an hour to get it straightened out. Then, again this month I got a notice asking if I wanted to "re-up"???????? Went in AGAIN and asked about it. They said periodically, like every 6 months, they shut the phone off so we will come into their office to make sure our account information is correct. ???????? If THEY are accessing our account and THEY are getting payment, why the hell would THEY cause themselves so much work????? I went to AT&T and got a phone, cancelling out their phone. I don't need that crap.

Oh -- BTW -- I've had the phone for a year, and this was the first time that has happened. So either they have a problem with their billings system and don't want to admit it or they've enacted some new policy that is just plain STUPID.

This post brings back memories of my experience with AT&T from about 15 years ago. I spent the better part of a day on line with their customer service department EACH time they failed to take their automatic payments, then shut off my service for lack of payment. We too had the same phone for two years BEFORE they forgot how to deal with my bank for payment. They'd finally get it turned back on again (auto pay) and next month we'd do a repeat. It was the REASON I dropped them in favor of Net 10 and the problems all went away.