Verizon fraud dept
I'm wondering if anyone here has ever had a problem with Verizon's fraud dept. And by "fraud" I mean they stopped me from upgrading a device on my own account. And didn't bother to tell me there wa...
Forum Discussion
2oldman wrote:1492 wrote:No, and nobody's talking. I just got home from the local V store, and the manager had no better answer.
Did Verizon say specifically what triggered the fraud alert on their end? It didn't have anything to do with a credit card or bank account?
I have a 2-phone shared-line account (with the GF), and I upgraded my phone 3 weeks ago, no problem. But not this time. I don't mind their being careful, but I do mind when they tell me nothing. We just ended up wasting a lot of time, on their end and mine.
CC companies and other companies with large fraud departments will not divulge the nature of a fraud or how their systems flagged a transaction. I had a compromised cc once and the only info they would give me was where the charges were made (I already knew that). It is their job to stay one step ahead and sometimes you may get on their radar but I would not worry about it.
