Forum Discussion
2_Retired
Oct 01, 2014Explorer
Here's one even Direct TV claims they never heard of before. We have the Genie and less than 2 months ago the hard drive died and we lost all we had recorded. They replaced the box and "gave us" two free pay per view movies (which we never watch!). Yesterday, while I was watching something I had recorded on the DVR, all the rest of what we had recorded disappeared - and was replaced with what our next door neighbor had recorded on his box (he also has Direct TV - his own dish, his own system!). DH spent over an hour on the phone with technical services - including a call back from management. The conclusion - "This is a first for us!!! Sorry, we have no idea how it all happened. It may be 'in the cloud' but as of now there is no way for you to retrieve it. We apologize for your inconvenience." They offered to send someone to check the system. DH asked if there was anything else that could be done in our home that wasn't already tried. The answer was "no". Why then, he asked, would it be worthwhile for us to wait for a service call? The answer was, simply, "I don't know". At least she was honest. We declined the service call offer. Meanwhile, trying to find rebroadcasts of the numerous children's movies (for the grands!) and special documentaries (like the Ken Burns'series on the Roosevelts) that were lost "in the cloud"! FRUSTRATING, to say the least!
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