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TripleE's avatar
TripleE
Explorer
Oct 29, 2014

Winegard Trav'ler Direct TV antenna issue Updated on page 2

Our antenna is a non SWM. A couple of days ago, when we turned the control box on, we got a message saying it couldn't identify the satellite. We tried turning it on and off a couple of times and even unplugged it. It had worked the day before just fine. My DH checked all the connections and everything seems to be tight. After about 6 hours we tried again and it worked fine. It stowed that morning with no problem. That evening when we got to another campground it wouldn't connect again. After waiting a bit (around 6 hours again) it worked. Last night after arriving at our campground it would not identify the antenna again and as of this morning still will not work. Anyone else have a problem like this?

We are planning on stopping at a campground later today and will be staying over the weekend so we have time to test stuff. We do have an appointment with a service place on Monday but would like to see if we can get it to work.

The antenna is about 2 years old. We have never had any other problem with it. Could the interface box go bad?

14 Replies

  • Still not working after Bill.Satellite's suggestion. Guess. We will just keep messing with it.
  • All to common of a problem. I suspect there were way more issues with the old Trav'ler's than Winegard wants to admit to. I had no end of issues with my two year old Trav'ler. I spent probably 40 hours in total emails, on the phone and on my own trouble shooting the problem. Ran coax directly from the LNB to the sat box, ran new wires, per Winegard tech support, installed a new LNB, different LNB arm, all for nothing. Finally Winegard said I had to remove the entire dish from the roof and ship it back to them for repair 80 dollars in shipping, 250 dollars for repairs and I finally got it back. Wrestled it back on the roof with help from SIL, hooked everything back up, powered it it and NOTHING! Exactly the same as before. By this time I had wasted over a month and was pretty steamed to say the least. So after a lot of phone calls and emails, I finally got someone in management who was sympathetic and authorized taking it to a Winegard dealer for further trouble shooting. Another 40+ hours of their labor later and they ended up in exactly the same boat as I was. DEAD!! Winegard finally gave up and installed a new SWM dish and it has been working perfectly for close to three years now.
    I never found out what the problem was, but I suspect it had to do with the positioner and sat identifier control board. I use a Birdog sat meter for setting up my ground antenna, and after the Trav'ler would lock onto a sat, when it did, I would connect the Birdog and get no signal. Thus no sat broadcast signal. I even went so far as to try it on the coax directly from the LNB and same results. This is why i say the control board is probably toast. Trying to get it fixed from Winegard is really a c%^& shoot IMHO, as they said mine was working perfectly on the bench. But would not work in real life? Gee, maybe their bench needs recalibrating, ot they need to start testing in real life not just on the bench. i don't know.
    Sure hope you have better luck than I did through out this fiasco.
  • Try unplugging the control cable in the back of the controller maybe even plugging it in and out a couple of times. Of course the power should be off while doing this and hopefully when you power it on again the controller will connect.

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