Forum Discussion

Joe_Marine's avatar
Joe_Marine
Explorer
May 01, 2014

Winguard Satellites

I purchased a automatic rotating antenna this past November, to be installed on my new 2014 Thor Hurricane 32A. I also bought the Direct TV box, cables, and mounting bracket, and installation fee, all for close to a $1000.00. I did this as we were preparing to go full time. Well, we are now full time, and 2 days ago I had Direct TV come to turn on my service. I was informed that the satellite and box were outdated by at least 3 years, and could not be used. Also, the wiring CW did is not correct. The Direct TV installer gave me a new box and was able to install it thru the DVD system. The satellite is able to lock on one TV satellite, but that is all. I called CW Garner, NC and asked to speak to the store manager. I got a store clerk instead. She tried to be helpful, and was constantly putting me on hold trying to get answers. finally, I was informed that this was the equipment CW sold, and nothing could be done. I am a ELITE/LIFE Good Sam member, and have bought 3 NEW RVs in 3 years from CW and I do not expect to be cheated this way. Any help would be appreciated. THANKS!!
  • donn0128's avatar
    donn0128
    Explorer II
    May 01, 2014
    What model of antenna did you get? Travler SWM or something else? The swm version is the only one that has been in the pipeline for well over a year now
    You sure did not supply enough informaton to go on please give us more!
  • Joe_Marine's avatar
    Joe_Marine
    Explorer
    May 01, 2014
    the antenna is Wingard Carryout SKU 99048609, the Direct TV box is model #D12-100.
  • donn0128's avatar
    donn0128
    Explorer II
    May 01, 2014
    I do not believe that the carryout is hd compatible, but it should get sd broadcasting just fine. BTW directv installers do not have a clue about rv installations. You need to learn all the ins and outs yourself if you want to have a successful experience. Not really sure what your referring to about installation? The carryout is as i understand designed to be placed somewhere outsideand you then run an extension cord out to power it and one coax cable from it to the satellite box. What am i missing here?
  • Good_Sam_Care_T's avatar
    Good_Sam_Care_T
    Explorer
    May 01, 2014
    Hello Joe Marine,

    Thank you for bringing this to our attention and I'm sorry for the trouble this has caused. If you could please send me a private message with your contact information, I would like to have someone reach out to you regarding this. Please let me know if you need anything else at all. Thank you and have a good day!

    Elizabeth Black-Osborn
    Marcus Rapid Response Team
  • Joe_Marine's avatar
    Joe_Marine
    Explorer
    May 01, 2014
    CW Garner, NC, told me it was best to mount it on top of the roof ladder. They did that with a mount bracket, and ran cables through the RV to the front, where the TV box is located. They also installed a sat switch that controls the antenna movement. The RV TV box has a switch for a sat hook up, but it is not connected there. The Direct TV installer hooked up a line to the DVD spot and was able to get it to work.
  • Sandia_Man's avatar
    Sandia_Man
    Explorer II
    May 01, 2014
    The Winegard Carryout is not an outdated device and is currently performing as designed on your rig. It is only capable of receiving Directv standard definition (SD) content and locking into a single satellite. Currently, there aren't any satellite domes that can provide Directv high definition (HD) programming, most of us use an appropriate dish mounted on a tripod/stand to acquire Directv HD channels. CW sells this automatic roof-mounted dish that is capable of acquiring multiple satellites delivering every channel Directv offers including HD content. Personally, that last option was too pricey for the amount of tv we watched, we purchased a HD dish from Ebay and use a home-made stand to receive all the Directv channels we have at home taking just a few minutes to set-up.
  • SCVJeff's avatar
    SCVJeff
    Explorer
    May 01, 2014
    And to finish the above statement, it is designed to receive only one satellite. If you bought an SD antenna and are trying to use it for HD, thats a different problem
  • Money2Burn's avatar
    Money2Burn
    Explorer
    May 01, 2014
    Every one above is correct. The only HD dish available on the market for an RV is the Trav'ler. If they promised you HD then they sold you the wrong product. The Trav'ler alone costs approx $1700.00 before install. Your carryout should have been run to the sat input jack near the rear of the camper. From there you should connect your Directv receiver to the sat jack located at entertainment center. Not sure why the installer used the DVD player either. Also I do not doubt that the receiver sold to you is out dated because I dont think there are any new standard def models being built anymore and Camping World is probably selling the only ones they can get. Wish I lived close enough I could get you setup easy, I have done many RV sat setups.
  • cKarlGo's avatar
    cKarlGo
    Explorer
    May 01, 2014
    For some, it may be worth noting that the SD/HD limitation with the Wingard product is a DirecTV issue, not a Wingard issue. I get HD just fine on my Dish Network receiver.

About RV Must Haves

Have a product you cannot live without? Share it with the community!8,793 PostsLatest Activity: Aug 22, 2023